Communicating with applicants on DreamApply Knowledge Base

Messaging modes

Mon, 01 Jan 0001 00:00:00 +0000

DreamApply offers two modes to organize communication with applicants:

Regular messaging mode: Recommended for informational or automated communication
Two-way messaging mode: Supports interactive conversations for continuous communication with applicants

You can enable two-way messaging in the system settings in DreamApply.

Regular messaging mode

Use the regular messaging mode if your institution plans to send informational or automated messages to applicants and further interaction is typically not required.

In this mode, applicants receive automated email messages from DreamApply directly in their email inboxes and can also view them in the Messages view of the portal. If an applicant chooses to reply using their email client, the response is sent as a standard message to the external email address specified in the Reply-to field.

Personalized messaging

Mon, 01 Jan 0001 00:00:00 +0000

DreamApply allows Administrators to send direct messages to applicants. This type of communication can be helpful to clarify requirements, provide additional guidance or address specific applicant queries.

Administrators can:

Send a message to an individual applicant
Send a message to multiple applicants

Before you begin

To enable the two-way messaging mode, your account must have the Superuser role or the instance permission.
To view messages in message threads, your account must have the Superuser, Admissions administrator, Academic supervisor, Academic consultant, Marketing administrator or Accountant or the applicants-view and applications-view permissions.
To create threads and send messages, your account must have the Superuser or Admissions administrator role or the applicants-view, applications-view and applicants-edit permission.

Enable two-way messaging

To send messages using the Messages view in DreamApply, you must first enable the two-way messaging mode. All sent and received messages are organized into threads, making it simple to track the conversation history.

News

Mon, 01 Jan 0001 00:00:00 +0000

You can publish important updates, announcements and information directly on the DreamApply portal. News items can cover topics such as:

Upcoming events
Technical notices
Deadline reminders
Changes to admission criteria

News can be presented in various formats, including text or video.

All news items are displayed in the designated News section on the right side of the DreamApply welcome page. You can target each item to specific territories, like Europe or Asia, or individual countries. News visibility is based on the applicant’s citizenship, so only applicants from the selected regions will see the relevant announcements.

System-wide notices

Mon, 01 Jan 0001 00:00:00 +0000

You can set up system-wide notices in the DreamApply portal. System-wide notices provide a way to broadcast important updates, system changes and operational alerts that need to be clearly visible to all relevant users.

System-wide notices can be targeted at specific user roles, such as Administrators, Advisors or applicants. When enabled, a notice appears as a warning bar at the top of the portal and is displayed to users when they log in.