Sending out a new password to an administrator requires special permissions. This can be done either by a Superuser who has all the permissions by default or by any other type of Administrator who has the necessary permission that can be set by a Superuser (see more below). Every system has at least two Superusers, plus the DreamApply additional Superusers (support). If you can’t send out a password, you either don’t have permission to do it, or it may be a problem with your e-mail service provider, in which case you should contact them.
Read more on how to change Administrators’ permissions HERE.
To learn how to add a new administrator, see this article HERE.
If you’re a Superuser:
If you’re a Superuser and want to send an Administrator a new password, go to the Settings menu and the Administrators submenu. Find the Administrator who you need to send a new password to from the list, and click on the wrench sign behind their name, select “Edit details”. When you’re on the profile editing page of the Administrator, you’ll see a yellow “Send a new password” button. By clicking on it, you’ll send a new password along with their sign in name to the e-mail address provided in their profile. If this doesn’t work, then it could be a problem with your e-mail service provider and they should be contacted.
1) Open up the Settings menu (1) and the Administrators submenu (2)
2) Find the name of the Administrator who you want to send a new password to. Click on the wrench (3) sign behind their name and select “Edit details” (4)
(If they don’t have an account yet, scroll down to the bottom of the page and click on the “+ New administrator” button, fill in their information and follow the next steps in this tutorial)
3) Once you’re on their profile editing page, you’ll see the “Send a new password” button (5). When you click on it, you’ll send out an e-mail with a new password and their login details to the e-mail address provided in their profile.
If you want to give an Administrator extra permissions, for example, the permission to send out passwords and edit settings, go to the Permissions section and tick the “Add additional permissions (advanced)” box. For example, to have access to the Settings menu and send out passwords, they would need the “Administrators” and “Instance” additional permissions. NB! You should not make an Administrator a Superuser if this is not specifically necessary, too many Superusers makes the system vulnerable because too many people have too many permissions.
1) Select Permissions (6) from the middle menu
2) Tick the “Add additional permissions (advanced)” (7) box. This opens up the advanced selection of permissions.
3) From the advanced permissions menu, choose the necessary permissions. For example, to even see the Settings menu and send out passwords, they would need “Administrators” (8) and “Instance” (9) additional permissions.