Issue new access code for an applicant

It is possible to issue new credentials for an applicant in case they have lost control of their accounts or forgotten their access codes and need assistance. Applicants can also select I forgot my code option when they want to sign in to receive a new access code. To audit the access to an applicant account in case of suspicious activity, you can use the Logins function. More information here.

Send new credentials

Terminate all sessions and issue new credentials

If the applicant code has been leaked, then you can tick on the option to terminate all sessions for the applicant and then issue the new credentials. All active sessions will be terminated and the applicant will receive his or her new access code.

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